Updated: May 11, 2020
Hi Brow Envy Family!
First of all let me say - we have missed you all SO MUCH. We can't wait to catch up with you, and we pray that you and your loved ones have been well. We are so pleased to announce that we will be reopening in May, and this post will explain the specific plan for rescheduling cancelled clients, booking from the reservation list, and opening our books to the public. Most importantly, we want to share some new policies designed to keep everyone safe.
Brow Envy will reopen in phases, to ensure we can do so safely for our clients and staff, and to ensure that inventory flow is where it must be for us to perform at 100%
First, we will reopen for non-permanent makeup services on May 18th. Non-PMU services are services other than permanent makeup and tattoo removal, such as:
Lash Lifts & Lash Tints
Brow Waxing, Tinting and Threading
Next we will TENTATIVELY reopen for permanent makeup and tattoo removal on May 26th. WE are awaiting approval from the health department, since as of this date they have only approved salon services. Permanent makeup and tattoo removal services include:
All Brow Permanent Makeup
Freckles & Beauty Marks
Next let's discuss our process for booking everyone.
We know everyone wants to get in as soon as possible and you all deserve it!
However we need to be organized and fair in our rebooking process.
We will first rebook all our cancelled clients in the order they first appeared on the calendar.
If you had a permanent makeup appointment that was cancelled you don't have to do anything but wait for our call! When we contact you please respond as quickly as possible so that you aren't having to wait longer than necessary to get back in.
Once we have successfully rebooked all clients who had been cancelled, we will then begin contacting those on the reservation list in the order their name appears on the list.
Please understand that there are a few hundred people who are needing to be rebooked and who are on the reservation list, so it will take us several days to contact everyone and secure dates with them, so we ask for your grace and patience.
We also ask that you understand that all artists' schedules will be extremely full with little to no ability to change your newly booked appointment date and time, for at least a few months. Normally we have more flexibility, but with this backlog we won't (THANK YOU!), so please make sure you can attend your booked appointment.
Please note that Columbus will NOT be reopening for new bookings until late July, but for good reason! Our lead Columbus artist Ashley is having her baby this week, so she will be on maternity leave until then. You can sign up for services in Columbus by joining Ashley's waitlist. To save your spot in line, text the following to 513-926-9424:
Your name and contact number
The location you want to be seen (Columbus)
The service you want (ie; Annual Microblading, Lash Lift, etc.)
If you had a a touch-up appointment that had been cancelled this spring, we will contact you to arrange for a makeup appointment with one of our other artists in Columbus as soon as possible! You will also have the option to wait for Ashley to return from maternity leave if you prefer that option. New client appointments in Columbus will all be done by Ashley upon her return.
How we plan to keep everyone as safe as possible
As mentioned, client safety has been our top priority since we started Brow Envy in early 2016. In four years of business operation and thousands of clients served, we have never had a client get an infection, and we have always exceeded all health department expectations. Pre-Covid, we already did the following types of things to keep you safe:
Frequent hand-washing between clients
Sanitizing stations with medical grade cleaning products
Gloved hands for PMU services
Now that we are reopening Post-Covid - we have added the following very important policies to keep you safe. Please get familiar with these because some will require work on your part! We are truly sorry for any inconvenience this may cause you, but please understand we are doing these things to keep all clients and our staff safe.
All artists will wear fresh gloves for all services, even non-PMU services.
All staff will wear masks.
Hand sanitizer will be placed throughout the salon for guest use.
Please do not bring anyone with you to your appointment, because they will not be permitted to enter the building. We understand someone may be driving with you, but they must stay outside or in their car. This policy also includes children, no one can enter the salon unless they are actively being serviced.
All guests must bring and wear a mask in order to be serviced. Please bring your mask and wear it to enter the building. If you do not have a mask, we will be unable to serve you and your appointment will be cancelled.
Please wait in your car until your appointment time so that we can maintain a safe social distance between all guests.
If you or anyone in your home exhibits any symptoms of cold or flu symptoms, including but not limited to fever, cough, nausea etc., please let us know and we will reschedule your appointment.
Prior to your appointment, you will be given the opportunity to pre-pay via invoice, Venmo, Paypal, or you may pay with a card on file, if preferred. If you need to pay with a card, our card machine will be sanitized after each transaction. We would prefer to avoid cash payments to further limit exposure for all guests and staff.
We understand that this is a lot of information, and a very different way of doing things! We welcome any questions or concerns that you may have. Please feel free to call or text us at 513-926-9424, or email us at email@example.com. Our guest service hours are M-F, 9am-5pm. If you get our voice mail, please leave us a message. It is checked daily and we strive to return contact within one business day.
Finally, let me speak on behalf of the entire Brow Envy team and thank you for your patience, your business, your continuous support over the last four years. It means everything to us, and we can't wait to begin making you feel amazing again!
With a thankful heart,